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Terms and Agreements

REGARDING ORDERS

ORDER INFORMATION: How can we help you? It is our job to make sure your shopping experience is as pleasant as possible. If you have suggestions for ways we may improve our policies or website to serve you better, please take a moment to let us know. Contact us by email with your questions at

ORDERING ONLINE: Online ordering is safe and secure and available 24/7 using our secure shopping cart. All credit card information is encrypted using a SSL secure server. We do not store any credit card information on our servers.

INFORMATION BY PHONE: You can call us at 423-748-5845 between 9 a.m. and 4 p.m. EST, Monday through Friday. We are closed on all major holidays and weekends. There are times when we are in the plant and you will reach our voice mail. Be sure to leave a number where we can reach you along with a brief message on the nature of your call. We recommend you do not leave your order on voice mail as sound quality and clarity may be an issue.

ORDERING BY MAIL: If you are more comfortable mailing in your order you can download our order form by printing it out from your shopping cart page. Please keep in mind, our order processing time begins after we receive your completed order form and payment, not from the day you mail it. You can mail your completed order form with your payment to Bathtanicals, 1477 Wind Crest Dr., Morristown, TN 37814.

ALL PRICES ARE SHOWN IN US Dollar (USD) and Canadian Dollar (CAD).

PAYMENT: We accept Visa, Mastercard, Discover, American Express, checks and money orders. We are sorry but we cannot accept COD's. No orders can be shipped until the payment has been processed.

Orders paid by personal check will be held until the check has cleared. This may take up to 2 weeks. NSF checks will incur a $20.00 fee for each time the bank rejects the transaction. If your credit card charges are declined, we will make every effort to contact you by phone or email. If charges are not accepted within three (3) days, your order will be cancelled. If paying by check or money order, your order will be held for a period of ten (10) days. If payment is not received within that time, your order will be cancelled without notice.

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Customer Testimonials

Michele wrote to us after receiving 2nd degree burns on her fingers in a kitchen fire. She tried to relieve the pain with cold tap water, burn spray, aloe and other home remedies but relief lasted only a few minutes. On the day after getting the burn she tried Bathtanicals products. — "...I reached for my bar of Glacier Ice soap and cleaned the burn area. Then I applied your Caribbean MeltDown and have remained completely pain-free ever since. I used a dab of Caribbean MeltDown each day since and the burned skin on my fingers is barely noticeable. The blisters never broke-they simply went away. After 4 days, my skin has healed 95% and only a little bit of red remains. Luckily, I had the products on hand, as I use the Caribbean MeltDown Body Butter after tanning or a day at the beach." - Michele, Dearborn, MI

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